Urban Company, India’s leading home services marketplace, reported its Q2 FY26 financial results with a mixed performance—highlighting aggressive growth in topline revenue but a widening net loss. The Gurugram-based firm posted a consolidated net loss of ₹59.3 crore, a sharp increase from ₹1.82 crore in the same quarter last year. The loss was primarily attributed to heavy upfront investments in Insta Help, its newly launched daily housekeeping vertical, which the company views as a long-term growth engine.
Despite the bottom-line pressure, Urban Company’s revenue from operations jumped 37% year-on-year to ₹380 crore, driven by strong traction in its core categories such as beauty, cleaning, appliance repair, and smart home services. The company also saw sequential growth from ₹367 crore in Q1 FY26, underscoring its expanding footprint across India and international markets.
📊 Urban Company Q2 FY26 Financial Summary
| Metric | Q2 FY26 | Q2 FY25 | YoY Change |
|---|---|---|---|
| Revenue from Operations | ₹380 crore | ₹277 crore | +37% |
| Net Loss | ₹59.3 crore | ₹1.82 crore | Widened |
| Total Expenses | ₹462 crore | ₹384 crore | +20.3% |
| Adjusted EBITDA | ₹-35 crore | ₹+21 crore (Q1) | Negative |
| Insta Help EBITDA Loss | ₹44 crore | NA | New vertical impact |
The company’s strategic pivot toward high-frequency services has temporarily impacted profitability.
🧠 Segment-Wise Revenue Breakdown
| Segment | Q2 FY26 Revenue | Growth Driver |
|---|---|---|
| India Consumer Services | ₹262 crore | Beauty, cleaning, appliance repair |
| Smart Home Products | ₹75 crore | Water purifiers, IoT-enabled devices |
| International Operations | ₹43 crore | UAE, Singapore, KSA |
Urban Company’s India business remains the dominant contributor, while international markets show promising growth.
🏢 Insta Help: Strategic Bet on Daily Housekeeping
| Feature | Description |
|---|---|
| Launch Date | Q2 FY26 |
| Service Type | Daily housekeeping, quick help services |
| Investment Focus | Partner training, logistics, tech stack |
| EBITDA Impact | ₹44 crore loss in Q2 |
| Long-Term Goal | High-frequency engagement, subscription model |
CEO Abhiraj Singh Bhal emphasized that Insta Help is a long-term play aimed at transforming household service delivery in India.
🗣️ Management Commentary
Abhiraj Singh Bhal, Co-founder and CEO, stated:
“We are investing in the future of home services. Insta Help is a strategic shift that will redefine how Indian households engage with service professionals. While profitability is under pressure in the short term, our revenue growth and user engagement metrics validate our direction.”
He also noted that Urban Company’s annual transacting users now stand at 7.4 million, with monthly active professionals reaching 57,251.
📈 User and Partner Metrics
| Metric | Q2 FY26 Value | QoQ Change |
|---|---|---|
| Annual Transacting Users | 7.4 million | +8% |
| Monthly Active Professionals | 57,251 | +6% |
| Net Transaction Value (NTV) | ₹1,030 crore | +34% YoY |
These metrics reflect strong platform engagement and operational scale.
🧭 Strategic Outlook for FY26
| Focus Area | Planned Action |
|---|---|
| Subscription Expansion | Insta Help, UC Gold, Smart Home bundles |
| Partner Upskilling | Training, certification, incentives |
| Tech Innovation | AI-based scheduling, smart routing |
| International Growth | Deeper penetration in UAE, Singapore, KSA |
Urban Company aims to balance growth and profitability through operational efficiency and product innovation.
📌 Conclusion
Urban Company’s Q2 FY26 results reflect a bold strategic shift toward high-frequency services, with Insta Help emerging as a key growth lever. While the widened net loss of ₹59.3 crore raises short-term concerns, the 37% revenue surge and expanding user base signal strong underlying momentum. As the company continues to invest in partner training, tech infrastructure, and international expansion, it remains focused on building a scalable and sustainable home services ecosystem.
Disclaimer: This article is based on publicly available financial disclosures and executive statements. It is intended for informational purposes only and does not constitute investment advice.
