TRAI Proposes Stricter Complaint Handling Norms for Telecom Operators
New Accountability Standards for Telecom Providers The Telecom Regulatory Authority of India (TRAI) has released a draft proposal this week aimed at tightening the grievance redressal mechanism for telecommunication companies. The regulator is seeking to impose significantly higher financial penalties, potentially reaching Rs 50 lakh per quarter, on operators that fail to resolve consumer complaints…