The Scaling Trap: Why Operational Excellence Fails When Founders Become Bottlenecks
As startups transition from nimble ventures to established enterprises, a recurring crisis emerges: operational excellence collapses because critical knowledge remains locked within the founder’s mind. Chief Operating Officers across the global tech sector are reporting that as headcount exceeds 50 employees, the traditional reliance on founder-led decision-making triggers systemic breakdowns. This shift, which often occurs…